Management Information System MIS 201

Questions: 1.List and describe the types of systems described in this case study? 2.How do these systems improve the operation of the business? 3.How do these systems support decision-making? Answers: MIS 1. Firstly, the hotel uses season pass that provides the free peaks rewards, a program for members to ensure that the customer relationship is taken care of at all times. In this case, members can use their tickets online and earn points that can be redeemed to for free credit card after accumulation. The hotel has the fastest and highest capacity gondola with a capacity to carry a good number of people. The gondola can move at the highest speed uphill of about 1200 feet per minute. This could be the fastest speed ever for gondola. It is constructed with the highest technology, hence having the highest capacity, heated seats, and provided with free Wi-Fi access. Vail skiers have the ability to find very accurate and up to date information through social networks, and stream alerts as well. This can improve the business image and enhance the undertakings ( Keenan Riches 2010). Lastly, Vail uses radio frequency for identification purposes. It does this by using scanned tickets placed at the base of each lift. The data is automatically sent to an application that can be retrieved via smartphone or computer. 2. These systems are beneficial to the hotel because they create comfort and enable the customers to choose the hotel. The hotel itself stands above the rest in terms of hospitality offered; therefore, it is the center of attraction for most people. They also ease the work that would be carried out by the extra workforce. 3. The decision by management is based on a number of things that have to be done. If systems are automated, it would be easier to make decisions regarding certain issues (McGrath, 2012). The kind of decisions that would be assisted by these systems may include customer retention and satisfaction, sales promotion, welfare improvement among others. References Keenan, D. Riches, S. (2010). Business Concepts (1st ed.). Harlow: Pearson Longman. McGrath, R. (2012). Business Promotion. strategy+business. Retrieved 21 January 2017, from https://www.strategy-business.com/article/09214?gko=d386f